FREQUENTLY ASKED QUESTIONS

Order Status & Tracking

I didn't receive an order confirmation. What should I do?

If you did not receive an email confirmation of your order please call us at 1-844-4BYLYSE / 1-844-429-5973 or email us at info@bylyse.com

I just placed an order. Can I check its status online?

For your convenience, bylyse.com offers an Order Status feature. Once you have logged in under "My Account", select the Order Status link from the menu and you will be able to review and track delivery on your orders.

What if an item is unavailable or backordered?

While we make the utmost effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.

I received my order, but one item was missing. What should I do?

If you received your order and an item is missing (that is not on backorder) please call Customer Service at 1-844-4BYLYSE / 1-844-429-5973 or e-mail us at info@bylyse.com for further assistance.

How do I modify or cancel my order?

Due to the quick processing time of all orders, we are unable to cancel or modify an order after it has been submitted.

My order status is In Progress. What does that mean?

Your order is in the process of being fulfilled and shipped, but has not yet received a tracking number. Changes to your order cannot be made once your order is In Progress. We will gladly accept your return and provide an exchange or refund in accordance with our Return Policy.

I just ordered something, but now it's on sale. Do you honor price adjustments?

Yes, we do issue sale price adjustments. However, your order must have been placed no more than 10 days before the price change was made. Please have your invoice number ready and contact our Customer Service Department at 1-844-4BYLYSE / 1-844-429-5973 to see if you are eligible for a price adjustment.

Ordering & Payment Options

I'm not sure what size I wear. Does bylyse.com have a size chart that can help me?

Yes, we have a size chart link available on each product page. Our size chart provides tips on how to measure yourself to ensure you select the best size.

I saw an item in a store, but can't seem to find it on your website.

Merchandise selection on our website varies from what is sold in the stores that distribute BYLYSE products. Call us at 1-844-4BYLYSE / 1-844-429-5973 or e-mail us at info@bylyse.com so we can help you locate the item you are looking for.

I want to purchase an item that I see online, but you don't have my size. Will it be back in stock?

We are a specialty company and make limited quantities of our products. Not all items that sell out will be re-stocked. Please contact Customer Service at 1-844-4BYLYSE / 1-844-429-5973 or by e-mail at info@bylyse.com so we can try to locate the item in a store and have it mailed to your home.

Can I purchase a gift card online?

Yes. Gift cards are available for purchase online. Simply click on our gift card link at the bottom of the home page.

How do I redeem my gift card?

Gift cards may be redeemed online or at any store that distributes BYLYSE clothing. To redeem online, have your gift card out as you will need to input the card # during the payment process at Checkout.

Do you offer a gift wrap option?

All orders are sent in an elegant BYLYSE gift box with items wrapped in polka dot tissue paper, regardless of whether you purchased the items for yourself or as a gift for someone else. We hope you will enjoy this premium shopping experience which reflects our brand promise and commitment to superior service.

What are BYLYSE’S online payment options?

We accept all major credit cards and BYLYSE gift cards.

When will my credit card be charged?

Your credit card will be authorized for the entire amount of the order at the time of purchase. The card will then be charged when the order is shipped. We will send you an email confirmation once you have completed the order.

My credit card was declined, but the charge is showing on my credit card account. What happened?

The "charges" that are appearing on your card account are pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Your card may have declined for one of the following reasons:

1. Your BILLING address entered does not exactly match the BILLING address that your card company has on file.

2. Your card company is declining your transaction because of insufficient funds or another reason from your card company.

Please contact your card company to release any pending holds from BYLYSE if you received an ERROR response that matches any of the reasons above. BYLYSE has no control over the grace period for releasing authorized funds.

When will my order be processed?

All orders will ship out within 2-3 business days, pending any unexpected delays. If an item is on backorder, the item will ship out once it is available.

How do I use a coupon or discount code?

You will have the opportunity to enter in your coupon or discount code during Step 1 of the Checkout process.

Returns & Exchanges

What is BYLYSE’s return & exchange policy?

Returns made within 30 days of purchase are graciously accepted and are offered free of charge by BYLYSE. You will find a return enveloppe in your package upon receipt of your oder which should be used for this purpose. All merchandise must be unworn, unwashed, unaltered, unused or defective and returned with original tags attached. Promotional items may not be returned or exchanged. We reserve the right to deny refunds if the merchandise does not meet the return policy requirements.

We exchange any merchandise in resalable condition as long as you return the item for which you need to change sizes or colours. In order to serve you most efficiently, please place a second order for a different item in the correct size or color. Once we receive your return, your original payment method will be applied for refund.

Please return merchandise to the following address: 2241, Chemin de Deauville, Sainte-Adèle, Québec, Canada, J8B 1C1. Returns will NOT be accepted in stores that distribute BYLYSE clothing.

How will I be refunded for the items I return?

Refunds will be initiated immediately once we receive the returned merchandise. Returns made with the original receipt will be refunded in the original tender. Returns without the original receipt will be refunded at the lowest selling price in the form of a merchandise credit.

Shipping Options & Charges

Do you save my billing and shipping information so I don't have to enter it each time I place an order?

If you are a registered user and have signed in, yes. The current address we have on file for you will automatically show up in Step 2 of the Checkout process. You will be able to make any revisions at this time or enter in a different shipping address.

What is the difference between a shipping and a billing address?

Your shipping address is where you would like your order to be shipped to; your billing address is the same address you used to place an order with your credit card.

What shipping methods and charges are available?

You will find below a table outlining the various shipping options available to you.


Standard 7-10 business days
Express 3-5 business days
International* 10-14 days

*International shipping refers to addresses outside Canada & the United States.

Please note: "Business day" refers to Monday through Friday, excluding holidays. Next Day requested on Fridays is not available for Saturday arrival.

How is the sales tax calculated?

Taxes are calculated based on the order's shipping address.

Are there import duties and taxes on international orders?

If you're shipping to a country outside North America, your order may be subject to import duties and taxes, which are levied once your package reaches your country. For more information regarding custom policies, please contact your country's local customs office.

Technical Questions

I forgot my password. What do I do now?

When you click on "My Account" to log in you'll see a link to receive a Password hint/reminder. If this doesn't help, click "Email Me My Password" and your password will be sent to you via email within 24 hours.

I spelled my name wrong when I registered. How do I correct it?

Sign in on "My Account" using your email address and password. Next, click on "Account" Make any necessary changes here and save your changes.

How accurate is the color display on the Internet?

Because it's important that all bylyse.com customers be pleased with their purchases, be advised that all color varies slightly from one computer monitor to another.

Does bylyse.com use cookies?

To enhance your shopping experience at bylyse.com, we use cookies, which are small data files that we store on your computer's hard drive. Rest assured, the cookies we use do not store personally identifiable information. They simply enable us to keep track of your order as you shop our site. For example, we use cookies in order to save your shopping bag information so that you can browse from page to page without losing that information. When shopping bylyse.com, we recommend you use a cookie-enabled browser in order to avoid having to constantly re-enter information. Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests and promotions and overall shopping experience.

I keep getting an error page. What should I do?

Please call Customer Service at 1-844-4BYLYSE / 1-844-429-5973 and be prepared to provide them with the error number listed on the error page.

Do I have to provide my email address if I want to browse the products?

You do not need to provide your email address if you just want to look around and browse the products on bylyse.com. We will ask you for your email address when you choose to make a purchase so that we may send you an order confirmation immediately after you place your order. This is to let you know we've received your information correctly and we are processing your order.

Do I have to sign in?

BYLYSE does not require you to be registered or sign in to make a purchase on our web site. We do strongly recommend creating an account online for all the great benefits, but we welcome guest shopping. Visit the "My Account" link at the top of any page to sign in.